In the computer chain, the abbreviation “MSA” almost always refers to an agreement of management services. An MSA (which can also be called a managed service contract) is an agreement between a managed service provider (MSP) and a customer. The contract defines the services provided by the MSP, the minimum response time, the payment structure and the protection of liability. Many people mix master-service contracts with contracts. But they are different entities. With a master service contract, the parties cover the entire relationship. For managed service providers, the agreement defines the scope of services and commitments provided by both parties. Among the most common sections of an MSP are: If the customer does not provide payments for services or goods purchased and this default lasts fifteen (15) days, the interest applies to an amount due up to the payment of 12% per year. In the case of the investigation procedure, in order to collect all the amounts owed from the client, the client must bear the collection costs plus reasonable legal fees.
Developing a Service Management Agreement (MSA) is often the first thing a technology solutions provider (TSP) does to prepare to provide services to a potential customer. It helps you: Depending on the level of the MSP, it can provide the basic level of service of e-mail assistance during business hours or a complex series of service levels with a number of levels, such as gold, silver and bronze, with gold being the highest level with the shortest responses and resolution. As a result, the price plan must reflect the service level areas. “It`s a kind of master service contract,” Fafinski says. “It is a constitution between the parties who register. They say these are the rules of our game. … These are the rules by which we will refer to one of these services. All of these sections of the master service contract are intended to give all partners a fair and clear understanding of all the components of the relationship. Some MSPs use the term Service Level Agreement instead of Managed Services Agreement when they advertise or refer to their contract with their clients for services. Changes to ACL – service providers to use mandatory wording. Understanding what a master service contract covers and how to avoid frequent pitfalls is a responsible step for new managed and existing service providers.
(Please note that the information provided in this organization does not constitute legal advice. You should consult your own lawyer or lawyer to ensure compliance with the laws in your area of jurisdiction.) Find out what`s included in a master service contract, what you need to decide when creating a contract, and why it`s important to protect your managed service provider. If your agreement is behind your offers or business requirements in terms of customer service offerings, contractual language and payment terms, it`s time to update them. The design language in this article provides additional protection for MSPs and the ability to be preventative when a customer requests changes to the service or billing while ensuring that their business is protected. You can definitely rewrite one from there, but with a guide or boiler platform like our free MSA model will make things a lot easier. Our model is based on the MSA that I have used successfully for years in my MSP. Many experiences and errors were taken into account in development, but in the end, this document was the key to making my company from break fix to management services model, with a repeatable and scalable way of doing business with a diverse clientele. Define the included service area and the costs associated with additional services, projects and on-site visits.
Where third-party services are provided by the MSP, the MSA must make it clear that the MSP is not responsible for a service interruption in the event of a service interruption caused by these services by third parties, or loss or damage caused by a virus in the customer`s system or crash.