Thrifty Australia Rental Agreement

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4. Protection Plus (“PP”): In Canada, where, when the tenant purchases KK, it will offer limited benefits to the licensed driver and passengers of the vehicle during the rental for accident medical expenses, ambulance and accidental death, repatriation, rehabilitation, legal defence, emergency road safety services and mechanical troubleshooting services and the loss of personal belongings if certain conditions are met. If you take your rental vehicle, You must provide a credit or debit card that will be debited as follows:- All customer claims or claims for rents within the UK must be made in writing or by contact: E-mail: customer.service@thrifty.co.uk Post: Thrifty Car – Van Rental Scot House Halifax Road Cressex Business Park High Wycombe Buckinghamshire HP12 3SN The request or complaint is reviewed by the customer service team and customer service If possible, a decision. More information may be needed from you to enable the decision-making process. A decision will be communicated to you within 5 working days if no solution can be found. you can refer your complaint to the single service run by the British Vehicle Rental and Leasing Association: E-mail: complaint@bvrla.co.uk You can also forward your complaint to the Financial Ombudsman Service: E-mail: www.financial-ombudsman.org.uk Phone: 0845 080 1800 or 0300 123 9123 Vote the recommendation to follow it with Expedia. You should have included a case fee in their prices (the Expedia booking process includes this information in Thrifty`s car rental policies… “If a single-use rent is available, the corresponding case charge is displayed in the filing charge field”). If you wish to return the vehicle after the time originally indicated, you should contact the property to agree. You are charged the price specified in the rental agreement for each day or day from which you have the vehicle after the agreed date and time of origin, when you pick up the vehicle. Additional permissions (Holds) are also obtained if the vehicle is not returned on the date/time specified in the lease agreement or if the initial conditions for changing the lease resulting in additional charges are returned. 5.1 Before the vehicle is picked up, you must pay the estimated rental fee with an accepted payment method, with the exception of: (a) all rental fees that we have agreed are charged to a Thrifty Charge account, in which case these estimated rental fees will be debited at that time from the corresponding Thrifty Charge account; (b) all rental fees you paid Thrifty in advance, in which case all amounts paid in advance are charged on estimated rental rents; or (c) rental fees covered by a valid rental voucher accepted by Thrifty, issued by a third party from whom you have booked your rental.

To confirm if an SVALF applies to your rent, contact Thrifty directly. The SVALF does not apply to the rental of people from whom car rental is purchased in an urban site or a place where prices apply to metropolises. 18.2 Recommendations to our customer relations team can be made online (www.thrifty.com.au/contact) or by: Post: Customer Relations Manager Thrifty Australia PO Box 874 Mascot NSW 1460 Phone: `61 2 8337 2700 E-mail: customer.service@thrifty.com.au 9.1 You must return the vehicle, The key to the vehicle or the keyless start-up and all the accessories or equipment we provide to the rental station that is listed as a return location in the rental details document; (b) in the same condition as at the beginning of the tenancy, subject to appropriate use; and (c) the date and time specified in the rental details document. (See also clauses 3.7, 3.8 and 3.9 for the consequences of a late return of the vehicle and clause 5.4 for fees payable at the end of the rental period. (b) If you use a nominated card to pay for the rental of a vehicle, or if you have provided another card nominated for payment of tolls and fees, you agree: (i) If Thrifty Linkt accepts that all details of your nominated card are required to make your payment of all tolls and fees and, if not, all balances on your account.

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